- Full Name
- Order Number
- Item Description
- The reason for your return
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong product, color or size.
- Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
- Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.